Illustrative example · AI agents
AI Support Triage Agent
An agent that triages requests, drafts replies and escalates.
- Claude / OpenAI API
- Model Context Protocol
- Node.js
- PostgreSQL
Illustrative example. This is a sketch of the kind of solution we build. It is not a delivered client project, the interface is not a real screenshot and no client results are implied.
The challenge
A shared inbox mixes billing, bug and sales messages, and replies are slow because everything needs manual sorting.
The solution
An agent classifies each message, looks up the account, drafts a reply for review and routes it to the right person.
Key features
- Message classification
- Account look-up tools
- Drafts for review
- Step-by-step logs
Want something like this for your business?
Tell us what you need and we'll suggest a sensible scope and first milestone.